> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plastics.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents troubleshooting

> Resolve missing access, inputs, connections, and unclear review states safely.

| Symptom | What to check | Safe next step |
| - | - | - |
| Agents is missing or access is denied | `agents:view` and the account's agentic capability. | Ask the organization owner or account team to verify access. |
| You can view but cannot change a workflow | `agents:manage` and the workflow's supported controls. | Request the right access; do not share an account. |
| No workflow is available | Organization configuration and enabled workflow families. | Ask the owner to confirm availability. |
| A document is not reflected in an answer | Scope, revision, processing, retrieval, and the workflow's data path. | Verify the source rather than repeatedly uploading duplicates. |
| An integration is listed but does not work | Provisioning, account, scopes, connection status, and its own troubleshooting guide. | Resolve the specific prerequisite with the authorized owner. |
| An action is waiting | The relevant workflow's review state and available controls. | Follow [Approvals](https://docs.plastics.com/agents/approvals.md); do not repeat the action to bypass review. |
| A lesson does not change an answer | Version, scope, tests, release state, and workspace activation. | Check [Lessons learned](https://docs.plastics.com/lessons/overview.md); saving or approving is not enough. |

When requesting help, include the workflow and record identifiers, time, visible state, expected result, and sanitized error details. Do not include credentials or unnecessary customer data.

Return to the [quickstart](https://docs.plastics.com/agents/quickstart.md) after the prerequisite is resolved.


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