> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plastics.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> How plastics.com works, what you can configure yourself, and what the platform does not do.

If something is broken rather than unclear, go to [Troubleshooting](https://docs.plastics.com/troubleshooting.md).

## Programmatic access

> **Is there an API? Can I get an API key?**
>
> No. plastics.com does not issue API keys, and there is no supported public REST API, SDK, or client library. Everything runs through the signed-in web application, the Outlook Add-in, or the Website Embed. If a project of yours depends on programmatic access, raise it with your account contact rather than planning around it.

> **Can I receive webhooks?**
>
> No. There is no way to register an endpoint or subscribe to events, in either direction, and there is no partial version of this to enable. If you need to be told when something changes, describe the event and the receiving system using **Support** in the account menu.

> **Can I connect SAP, NetSuite, Salesforce, or another system?**
>
> Not as a self-service connector. The Integrations page lists many ERP, PIM, CRM, and EDI vendors, but each of those tiles is a **Contact Us** button rather than a connector you can switch on. Choosing it opens a pre-addressed email to our support address with the vendor name already in the subject line. Connecting those systems is arranged as a project with our team.
>
> The integrations that are actually built and documented are the [Outlook Add-in](https://docs.plastics.com/integrations/outlook/overview.md), the [Website Embed](https://docs.plastics.com/integrations/website-embed/overview.md), and the Microsoft 365 Mail connection. See [Integrations](https://docs.plastics.com/integrations/overview.md).

> **Can I configure notifications?**
>
> No. There are no notification, alert, or email preferences anywhere in the product. The only setting on your profile is the unit system. Account email such as invitations and address verification is sent automatically and cannot be switched on or off.

## Accounts and organizations

> **How do I add someone from my team?**
>
> Open the account menu and choose **Invite**, or go to **Organization** and use **Invite Users**. Invitees join your organization with a standard member role, and if you hold a merchant role they join as a merchant member. The **Invites** tab on the Organization page lists invitations that have already gone out.

> **Can I use a personal email address?**
>
> You can sign in with one, but a personal or free email domain cannot be attached to an organization. **Organization** stays greyed out in the account menu, and anyone you invite is prompted to create their own organization instead of joining yours. Use your work email address.

> **Where do I change my password or turn on multi-factor authentication?**
>
> On **User profile**, in the **Security** card. Sign-in credentials and multi-factor settings are managed by the identity provider behind that card.

## Using the platform

> **Can I see properties in imperial units?**
>
> Yes. Go to **User profile**, then **Preferences**, then **Unit System**, and choose **Metric (SI)** or **Imperial (US)**. Accounts start on metric. This is a per-person setting, so changing it does not affect your colleagues.

> **Can I control what the assistant is allowed to do on my storefront?**
>
> Yes, if you are a merchant admin. On the **Product Discovery** agent page you can switch four capabilities on or off: **Side-by-side comparison**, **Find alternatives**, **Datasheet analysis**, and **Image upload**. All four start on. Catalog and knowledge base search always stay on. Switching one off removes the matching buttons and slash commands for buyers.

> **Can I make the assistant answer only from my own documents?**
>
> Yes. On the **Knowledge base** page, turn on **Organization-only answers**. The assistant then cites only the documents your organization has uploaded there, and not the wider platform knowledge base. Expect fewer answers as a result, since questions outside your own documents will no longer be covered.

> **What can I upload to the knowledge base?**
>
> PDF and Word (`.docx`) files, up to ten at a time. Technical datasheets and safety datasheets must be PDF. You can also point the knowledge base at pages on your own website instead of uploading files.

> **Can I load prices in bulk?**
>
> Yes. On the merchant **Pricing** page, download the template, fill it in, then use **Upload CSV**. The file needs the columns `trade_name`, `warehouse_name`, `price_per_unit`, `unit`, `min_quantity`, `max_quantity`, `lead_time_days`, `valid_from`, `valid_to`, and `payment_terms`. **Export** downloads your current pricing in the same shape.

> **How do I reach a human?**
>
> Open the account menu and choose **Support**. Give it a subject and describe the problem, and it raises a ticket with our team. The form takes text only, so if you have a screenshot or a file, say so and we will follow up by email.


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