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  • Check your spam, junk, or promotions folder.
  • Confirm you typed the exact address your account manager invited. A different address, even at the same company, will not work.
  • Wait a minute, then choose Resend code.
  • Add no-reply@notify.cloudflare.com to your safe senders.
If it still does not arrive, contact your account manager so they can check which address is on file.
Codes are short-lived. Choose Resend code on the sign-in page and enter the new one straight away.
A session normally lasts 24 hours. If you are asked more often than that:
  • Check your browser is not blocking cookies for the storefront domain.
  • Note that private or incognito windows never keep a session between visits.
Cloudflare Access controls who reaches the site. It does not create a storefront account. To browse as a customer would, create a test account.
That is expected. The two are separate accounts and need separate email addresses. See Get access.

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Security notes

Cloudflare Access never asks for a password. Signing in is entirely the one-time code sent to your verified email. Treat any request for a password as suspicious and report it to your account manager.
Check the address bar before you type anything. A genuine sign-in page is on cloudflareaccess.com or on your own configured domain.

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Getting help

If this page does not cover what you are seeing, contact your account manager. Including these gets it resolved faster:
  • The email address you are signing in with
  • The address you are trying to reach
  • The exact error, ideally as a screenshot
  • Roughly when it happened